Return Policy

  • PLEASE INSPECT GOODS UPON DELIVERY!

Any damaged or missing items should be reported to us as soon as possible.
By phone: (262) 446-6702 or email us at [email protected].

A return must be approved prior to returning the product in order to receive credit (terms of credit & returns are specified below). For some products sales are final, for example, tinted paint or special order items, flooring, custom rugs, carpeting etc… for which no returns are allowed. Please contact us prior to purchase for information if you have concerns regarding your order. LIQUID SAMPLES ARE NON-RETURNABLE.

  • FOR PRE-APPROVED RETURN ITEMS:

The item must be in original condition, unopened and returned within 30 days of receipt. Material returned after 30 days will be assessed a restock fee depending on the type of product and speed of return, provided it is in resaleable condition, excluding special order items. Special order items included anything we do not stock, for example flooring, tile, wall coverings etc…

Special order items will incur a restock fee. 

  • NON-RETURNABLE MANUFACTURERS & PRODUCTS 

      • Kemiko Acid Stains
      • EarthWeave Carpet & Rugs
      • Nature’s Carpet Carpet & Rugs
      • Forbo- Sheet Goods
      • Savvy Rest Mattresses & Pillows
      • Any/all custom tinted paint
      • AFM Safecoat Head & Body Shampoo
      • This list includes any/all unmentioned custom products, including made-to-order products. Please inquire if you are concerned.
  • PLEASE CONTACT US

If you have any questions about our return/cancellation policy feel free to contact us via email [email protected] or by phone (262) 446-6702. Our hours are 9AM – 5pm CST Mon-Fri


Due to the nature of what we do, who we are, and the customers we serve, our return policy may seem strict. Sometimes return restrictions exist based on manufacturer which we cannot control. In any event, this is to ensure your quality of satisfaction and to provide the highest available service to our chemically sensitive, immunosuppressed, and chemically conscious customers.  We’re always willing to work with you to the best of our ability to ensure the best outcome for you, your project, and your home. 

 

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