The item must be in original condition, unopened and returned within 30 days of receipt.
DUE TO THE NATURE OF SERVING THE CHEMICALLY SENSITIVE AND IMMUNOSUPPRESSED, WE CANNOT ACCEPT RETURNS PAST 30 DAYS FROM RECEIPT. We must insure that upon resale that the product is in sound, unadulterated condition. We cannot ensure that to our customers when it’s been offsite for more than 30 days.
When exceptions must be made at our discretion– material returned after 30 days will be assessed a restock fee depending on the type of product and speed of return, provided it is in resaleable condition, excluding special order items (read below).
Large freight orders such as pallet shipments of flooring MAY be returnable at the manufacturer’s discretion and policies. Sometimes policies include customer paying return freight, restock fees, and other terms & conditions we do not control. To inquire about a specific manufacturer’s return policies and procedures, please email firstname.lastname@example.org and we’ll be able to help you.