You have 90 days from the date you receive your Savvy Rest mattress to be sure you’re happy with its firmness or softness. If you decide within that period that you’d prefer a layer softer or firmer than your original choice, we will coordinate with Savvy Rest to replace the latex. There is no charge to you for the latex unless you change a layer from Dunlop to Talalay latex, in which case an upgrade fee* applies. You are charged for shipping to receive a new layer and return the old. Shipping costs vary based on size; we will calculate the ship cost on a case by case basis.
The latex exchange policy is not a return policy. We do not accept returned mattresses or pillows. The latex exchange policy does not apply to custom-sized mattresses or to orders shipped outside the contiguous United States.
*Note: If Talalay is exchanged for Dunlop, no credit is issued despite the difference in price.
How to order a latex exchange
Contact us at firstname.lastname@example.org or at 262-446-6702. We’ll be happy to help arrange a layer exchange, but oftentimes we’ll put you directly in touch with the right representative at Savvy Rest to coordinate the exchange.